Refund Policy — MostUsedWords App
Last updated: July 30, 2026
This Refund Policy applies to purchases made on the MostUsedWords
website (mostusedwords.com) for access to the MostUsedWords flashcard
app. It does not cover purchases made through the Apple App Store or
Google Play Store — those are governed by Apple's and Google's
own refund policies respectively.
1. Merchant of Record
All web purchases are processed by Paddle.com Market Limited
("Paddle"), who acts as the Merchant of Record for these
transactions. This means Paddle is the legal seller of record
and is responsible for payment processing, invoicing, and
handling refund and dispute requests on our behalf.
Your purchase receipt and any billing correspondence will come
from Paddle, not from MUW EDU Media & Publishing Ltd.
2. Refund policy
We offer a full refund, no questions asked, on any purchase —
monthly subscription, yearly subscription, or lifetime access —
if requested within 30 days of the purchase date or of a renewal
charge. Refunds are processed by Paddle under Paddle's Refund
Policy: https://www.paddle.com/legal/refund-policy
3. How to request a refund
Paddle handles all refund requests directly. To request a refund:
a) Visit: paddle.com/support
b) Select "I have a billing or payment question"
c) Provide your order ID (found in your Paddle receipt email)
Alternatively, you can email Paddle at: support@paddle.com
Please include your order ID and the email address used at
checkout. Paddle typically processes refund requests within
3–5 business days.
You may also reach us at info@muw-edu.com if you need help
locating your order details or have a question before contacting
Paddle. We cannot process refunds directly but can assist with
the process.
4. Your statutory rights
Nothing in this policy limits any statutory refund or withdrawal
rights you have under the law of your country of residence (for
example, the 14-day right of withdrawal for EU/EEA/UK consumers).
Where statutory rights give you more than what is described above,
those rights apply in full. See Paddle's Refund Policy for details
on regional statutory rights.
5. Changes to this policy
We may update this Refund Policy from time to time. The
"Last updated" date at the top of this page reflects the most
recent revision.
6. Contact
M.U.W. EDU MEDIA & PUBLISHING LTD
Costa Monti 3, #101, 8025, Paphos, Cyprus
info@muw-edu.com
For billing and refund requests, contact Paddle directly at
paddle.com/support or support@paddle.com.